Privacy Policy

Effective from July 2025

This Privacy Policy describes how UrbanWish LTD ("UrbanWish", "we", "our", or "us") collects, uses, stores, and protects personal information when users ("you") access and use our website, mobile application, and related services.

1. Information We Collect

We collect personal data necessary to provide and improve our services, including:

  • Name
  • Email address
  • Phone number
  • Location
  • Payment details
  • Service preferences
  • Cookies and usage data

We do not collect biometric, health, or other sensitive personal information.

2. How We Use Your Data

Your personal data is collected and used for the following purposes:

  • To process and manage bookings and service delivery
  • To personalize your experience and display relevant services
  • To communicate with you regarding your bookings, support requests, promotions, and newsletters (if subscribed)
  • To improve our website and platform through analytics
  • To comply with applicable legal obligations

3. Legal Basis for Processing

UrbanWish processes personal data based on:

  • Contractual necessity: for completing bookings and service agreements
  • Consent: for marketing and cookies (opt-in required)
  • Legitimate interests: such as fraud prevention, analytics, and improving platform performance

4. Data Storage and Retention

We store your data securely on AWS cloud-based servers. Data is retained for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Third-Party Access

We may share your data with:

  • Verified service providers to fulfill bookings
  • Payment processors to complete transactions
  • Customer support platforms for user assistance
  • Legal or regulatory bodies as required by law

All third parties are obligated to handle your data lawfully and securely.

6. Cookies and Tracking Technologies

We use cookies and tracking technologies to enhance user experience, analyze usage, and personalize content. You may choose to accept or reject non-essential cookies upon your first visit.

7. Children's Privacy

UrbanWish is intended for users aged 16 and above. We do not knowingly collect data from individuals under 16.

8. Your Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent at any time
  • Object to data processing (in certain cases)

To exercise these rights, contact: privacy@urbanwish.com

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our platform with the updated effective date.