Service Provider Terms & Conditions

1. Provider Eligibility

• Providers must be 18 years or older.
• Providers must be legally registered or authorized to operate their business in Nigeria.

2. Role of UrbanWish

• UrbanWish acts solely as an intermediary marketplace between users and service providers.
• UrbanWish does not employ Providers and does not deliver services on their behalf.

3. Onboarding & Verification

• Providers must submit required verification documents (e.g., ID, business registration).
• Listings go live once minimum required information is submitted, subject to post‑verification.
• UrbanWish reserves the right to suspend listings pending verification or compliance review.

4. Listings, Pricing & Content

• Providers control service descriptions and pricing (flat pricing initially).
• Providers must ensure all listings are accurate, complete, and not misleading.
• Providers grant UrbanWish a license to display uploaded content for marketing and platform use.

5. Bookings & Service Delivery

• Providers must honor confirmed bookings as listed.
• Users with valid bookings must be prioritized if they arrive on time.
• Failure to deliver services as described may result in refunds, penalties, or suspension.

6. Cancellations

• Providers may cancel bookings no later than 6 hours before the scheduled time, with a valid reason.
• Repeated short‑notice cancellations may result in penalties or delisting.

7. Payments, Commissions & Wallet

• UrbanWish operates a commission‑based model, with subscription models applied to select categories.
• User payments are held in escrow.
• Funds become available for withdrawal 24 hours after service completion.
• Providers are responsible for their own taxes, levies, and statutory obligations.

8. Disputes & Refunds

• UrbanWish may facilitate dispute resolution in good faith.
• Final refund decisions rest with UrbanWish where platform payments are involved.

9. Ratings, Reviews & Conduct

• Providers may not respond directly to reviews.
• Consistently low ratings, abuse, fraud, misrepresentation, or violence may result in suspension or termination.

10. Compliance & Legal Responsibility

Providers are solely responsible for:

• Service quality, safety, and legality
• Compliance with Nigerian laws and regulations
• Insurance, permits, and operational standards

11. Suspension & Termination

UrbanWish may temporarily or permanently suspend Providers for:

• Policy violations
• Fraud or misrepresentation
• Repeated customer complaints or low performance

12. Limitation of Liability

To the extent permitted by Nigerian law:

• UrbanWish is not liable for Provider business losses, indirect damages, or reputational harm.
• Liability is limited to commissions earned on disputed transactions.

13. Governing Law & Arbitration

• These Terms are governed by the laws of the Federal Republic of Nigeria.
• Disputes shall be resolved via local arbitration in Nigeria.

14. Amendments

UrbanWish may update these Terms periodically. Continued use of the Platform constitutes acceptance.